So I was fitting a B&Q kitchen for a customer, waited 4 weeks for delivery which was all fine. When starting the job we noticed this damage to the worktop so we went to the branch and told them and the service was absolutely shocking. They basically blamed me because I didn’t check every single item upon delivery (around 80 items), they expect you to unpack every single item and then somehow re-pack it? They said I would have to wait 4 weeks for a replacement worktop even though we are halfway through a kitchen and customer is unable to use anything. We did cut one end of it before noticing the chip so they said I would had to pay for it. So basically Ive pod for two worktops which we have to throw away now wasted £350 so now decided to buy two worktops from Howdens as they are in stock costing me another £350.