Nottingham, riverside branch. kitchen department. We took a mentally disabled member of our family to order a kitchen that we had seen in the showroom. we explained to the staff members that my wifes' brother was mentally incapable of dealing with this purchase and would they be good enough to direct all calls and communications to my wife. They assured us that this would be no problem. At no time were we told that unless her brother gave his written permission for this then he was totally responsible for the installation. This absolute disgrace of an installation in an 8' by 8' kitchen is now running into 6 months. It is not the kitchen we ordered and you would think that the three different fitters who have been to the site were actually school children because the standard of work is atrocious. The store have told us that the kitchen is fine and they often fit kitchens which are not as you have seen them in store. Well we want what we ordered and paid for. We have paid hundreds of pounds in fuel travelling back and forth on the motorway to try and resolve this. the store are trying to make us look like idiots who have never dealt with a new kitchen before . we are nearly 70 and have had endless kitchens , bathrooms and bedrooms fitted with no problem. the store are sick of us and we are totally sick of being treated like idiots. the staff have lied to us. they never reply to emails following serious concerns. The store manager actually told me that my wifes' brother had signed the completion certificate and there was nothing we could do about it as he was legally responsible for the order. The store made my wifes' brother pay for work that was never carried out and we only got this money back because we had taken before and after photos . How many other people have fallen for this. Apparently the fitter goes to survey the job decides what extra work he wants to charge for. tells b & q and they just make you pay it. then the work is not done and the fitter or b & q have a tidy profit. I would call this taking money under false pretences. as a customer we have never ever dealt with a more incompetent , cheating , amateur business. Never ever again. Please please be warned and wary.