I placed an order for some flooring on 4th August. I was expecting to receive it the next day as per the confirmation email. It didn't come. Three days later, I received a vague email update which was very unclear. It said 'The items you are having in exchange for the return items are detailed below.' - but exactly the same product that I ordered was detailed below in the email. I continued to wait for my order to arrive. A further three days later, I called B&Qs customer support - as I still hadn't received anything. The person I spoke to could not shed any more light on the situation and wasn't sure what had happened. He said my flooring had been out for delivery three days after the order was placed, but was not delivered. I confirmed that I had been in all day that day, and no delivery attempt had been made - which I could also verify via my smart doorbell camera (which records every visit to my address). The customer support rep promised I'd be called back by the store fulfilling the order either the same day or the next day to be fully updated on what was happening. I was never contacted In the meantime I also received a partial PayPal refund from B&Q with no explanation whatever - but for less than the amount I paid. So I am out of pocket, still don't have what I ordered, have received no explanations as to what is going on, and am having to chase yet again for more information and to hopefully get the rest of my money back. I am shocked at how bad the service I have received has been so far, and feel extremely frustrated and angry that I am having to use up my valuable time chasing a transaction that ought to have been very simple. I have a 5 month old baby to look after and really can do without this nonsense. B&Q should be ashamed of themselves for offering such diabolical service.