I bought three wardrobes from B and Q (online) on 3-9-2022 and on 7-9-2022 I received a message to say that the delivery has been scheduled on Thursday 8-9-2022 so I called the head office to arrange the items to be delivered on Saturday as I’m working and there isn’t anybody home to collect them and as they are big items they can’t leave it by the door. After that I called again on 12-9-2022 at 10:30 am and spoke to Holly to ask when my items deliver and can they arrange them to be delivered on Saturday and I explained to her again that there isn’t anybody home to collect them. She informed that she will contact the delivery team and come back to me and as I didn’t her from her I called again on Tuesday and spoke to Mark and I explained the issue to him and he informed me that he changed the delivery to Saturday 24-8-2022 but on Thursday 22–9-2022 I had a voice message from Holly to say that my delivery will on Thursday 22-2022 so I called again on 22-9-2022 at 8:30 am and spoke to Lee one of the delivery teams and I explained the situation and he informed me that he changed the delivery date to Saturday 1-10-2022. I was happy that I’m going to receive my items on Saturday but yet again on 1-10-2022 I didn’t received them so I called the complain teams on 1-10-2022 at 13:34 pm and spoke to Kevin and explained the situation and he put me on hold and spoke to the delivery team and they informed him that they sent the items back to the depo and head office don’t know when are they going to receive the items.Kelvin informed me that as they items are they online they don’t know if they still have the items, therefore I decided to ask for a refund and he did refund me. I’m really sad and disappointed that such a big company treat their customers like this way. They don’t have any communication between the head office and delivery teams and I was in the middle. I would never ever buy anything from B &Q again and I hope the managers train their employers on how to communicate with the delivery teams. Believe don’t waste your time and buy from them, go somewhere else when the company treat their customers good.