Their parking operator is a shame. I used the B&Q hourly van transport bulky goods and leave my own car in the car park for a bit over 2 hours. During checkout, I told the lady at the till that I need to park my car for more than two hours – she agreed and asked me to write my car registration number on a piece of paper. But after two weeks a PCN came demanding £60 for parking overtime, appealed but the parking operator insist they care nothing but the money even though we didn’t dispute the fact that I am a genuine customer. B&Q customer service is also hopeless and provided no help at all.