I’m disabled and money is tight, however knew I was moving in the next 12 months. Every month, I’ve put money aside to spend on furnishings and purchased a b&q gift card every month in order to not have to shell out when I move, as it wouldn’t have been affordable to me by any means. I chose B&Q as there motto is ‘get all your furnishings through our gift cards’. January 2023 I’ve been offered my disabled flat, with 2 weeks grace to move in. To my UTTER SHOCK and DISBELIEF, most of your ‘moving in’ items I can’t buy with my £1000 B&Q gift card, as they’ve now become like an Amazon marketplace, and most of the products, blinds, lamp shades, and all other items I need I’m unable to purchase from B&Q as they are from ‘approved sellers’ on the B&Q website. There was no mention of this every single month when I’ve brought a gift card. I’m now left with a £1000 B&Q gift card which has taken me months to save up, have had to get a loan out for items that I’m unable to buy on B&Q. This needs to be looked into by the standards agency. I purchased from B&Q in good faith that everything I purchase is from B&Q. You’ve left me in debt, unable to spend the gift card balance and I’m completely stressed, tired, already struggling with such a turmoil move now due to B&Q making what should be an exciting time for me moving to a better disabled period address, to sheer panic, anxiety, upset and anger.