I bought a ladder from B&Q in Harlow. Got home and opened it only to find that it's too short for our purposes. The ladder is in mint condition; it's literally brand new apart from the plastic film we removed, but B&Q say we cannot return it even for a credit note because we removed the film 'packaging'. What a con! We're £90 down and still don't have a ladder. I don't know where they get their repeat customers from because I will never shop there again. I honestly feel like I've been robbed. I wish I'd read some of these other reviews before thinking of shopping there.