I ordered a garden item on-line, inserted all details including eircode, and received an email confirming the order, date of delivery and my home address. The monies had also been deducted from my bank account. Imagine my surprise to get an email from B & Q cancelling the order. A phone call to their busy or short staffed “Customer Services” enlightened me to the following. Their Liffey Valley store is the stock hub for this item, and they are out of stock. I was informed that I could not collect the item from the Drogheda branch ( I live near Dundalk) but I could collect it from Naas (85km from me). There was no attempt to facilitate me as a customer even though B & Q had processed an order that they would not fulfill. I subsequently went on-line and ordered a similar item from a competitor. This time without any unhappy surprises.