I recently received an email confirming that I could return items at any branch of B&Q. With this information in mind, I decided to take my item to the nearest branch located in Yeading Lane, Hayes. However, upon reaching the customer service desk, I approached a customer service agent named Aarti. Before I could even finish my sentence, Aarti jumped to conclusions and refused to accept the return. Despite my attempts to explain the situation, Aarti displayed rudeness and a lack of customer service skills. To make matters worse, she called over another lady who exhibited the same behavior. Frustrated by this experience, I made up my mind not to use B&Q for any future purchases.