This bed is not as advertised. Don't be fooled. I ordered the bed off B&Q on line. So as far as I'm concerned my business is with B&Q. Even if this item cones from an outside source my dealings are with B&Q. This bed arrived yesterday. The box was damaged like it had been opened and returned because it had been taped up again. The delivery person would not put the product over the threshold of the door and stated they are not to go inside the house. The deliver people were Tufnells. When I opened the box. None of the items were wrapped to prevent damage. Plus it did not have wooden slats like it states in the advert of the manual. It has metal tubes. The whole point of getting this particular bed was because it had wooden slats. Even on the box it has a picture of the bed with wooden slats. The real issue is getting it replaced or a refund. You can only contact the seller through B&Q via an on line questionnaire. Which in turn can take up to 48hrs to get a response. I would advise not buying such products from B&Q unless it is a B&Q item. Trying to telephone B&Q raises other issues. Since you are sent to a call centre in South Africa, who decide to cut you off. Stay away from this type of buying. It's a headache to get a refund or item changed.