Disappointing Experience with B&Q Kitchen Installation Service
My fitted kitchen was installed by B&Q, and unfortunately, supposed to be an exciting renovation project turned into a disappointing ordeal.
Initially, the installation appeared satisfactory, but later became apparent that certain details were overlooked. One significant oversight was the boxing in of my Pressure Relief Valve (PRV) during the installation process. While this didn't pose an immediate safety hazard, it did create inconvenience and hindered maintenance access for the PRV.
Upon discovering this issue, I promptly contacted B&Q to address the matter. However, their response was disheartening. Despite the fact that the installation workmanship warranty had expired, their unwillingness to rectify the situation was disappointing. They simply washed their hands of the matter, leaving me to deal with the consequences of their oversight.
This lack of accountability and customer care is deeply concerning, especially coming from a company like B&Q, which prides itself on its reputation for quality and reliability.
As a result of this experience, I cannot in good conscience recommend B&Q's kitchen installation service to others. Their disregard for attention to detail and customer satisfaction is unacceptable, and I urge prospective customers to explore alternative options for their home improvement needs.
In conclusion, my experience with B&Q's kitchen installation service has been far from satisfactory. The lack of accountability and subpar customer service have left me feeling frustrated and disappointed.
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