I purchased a 'Square Reversible Straight Shower Bath Screen' thinking it would be of good quality from B&Q but how wrong was I... I employed a plumber to install it but on fitting the screen he informed me there was a tiny gap between the hinge and the start of the seal so it LEAKED!! He then sourced a good quality thick replacement seal which is massive improvement on the cheap flimsy one. So far this new seal hasn't leaked and actually does the job its supposed to do! I then contacted B&Q to complain but weeks later still no response. I then chased them again and I was fobbed off by them informing me I have to contact the seller KU Bathrooms & Kitchens! Why SHOULD I be contacting the seller!? I was then informed I should of submitted a report nearer the time and theres nothing they can do! What!? You ignored me for weeks and want a report!? What report!? I then did a review on their website (a bad one obviously) and had an email to say it was live on their website, it wasn't. Chased them 3 times and was fobbed off with 'their escalation team will be in touch' nothing... so I went through all that stress for weeks on end for nothing and out of pocket, thanks B&Q. All in all I am absolutely disgusted with the whole ordeal. I thought they were a reputable company who looked after their customers l. I will never ever purchase anything from them again.