I bought b&q vinyl matt emulsion paint product number 5059340232126 as it is supposed to be wipe able. After noticing a mark on my recently painted walls (2 weeks ago) I carefully and gently tried to wipe the mark off, when I did this it removed the new paint showing the old paint underneath. I contacted b&q customer service who said that they can't help and to go back to the store were I purchased the paint with my complaint and receipt, as I was originally happy with the painted walls I have thrown the receipt away, in doing this customer service are unwilling to help. I emailed them stating that it should not be the store that as to deal with this issue as they only sell what is supplied to them and that it should be the responsibility off the purchasing department along with customer services to deal with customer issues. Very poor customer services who seem only to happy to pass on customer complaints to store management/staff.