Went to B&Q lakeside to get a replacement toilet seat for the teesta toilet we purchased around 6 months back due to a broken slot for the anchor point. No replacements on shelf or the stand showing the required seat not on the seat display but a display toilet model to view, I called a member of staff over he was called Simon who said don't sell separately and wasn't much help at all. I took the display seat off the display toilet and went to the tills to ask would it be possible to either order one or purchase the display seat. Whilst taking talking to the lady at the head of the till section the lady spoke in her ear peace to security as an alert was called out to the people walking round with the toilet seat as may steel. Which my wife and I laughed at. The lady I spoke with asked me to put the toilet seat back on display toilet and she would take one out of a box so I could purchase it. After putting it back on the display toilet and returning to speak with the lady Simon appeared and was taking to my wife he had stopped the lady getting the new toilet seat from out of a toilet box and said we had to talk to the toilet manufacturers to purchase direct and seemed to become hostile. I asked can I not purchase the display toilet seat he said NO gave my wife a piece of paper and said call the manufacturer, i asked to speak to a manger where he the said I AM THE MANAGER (caps for they rudeness) In a tone that wasn't appropriate which made me have anxiety to where we purchased the rake we had and left the store felling quite disturbed with how this level of customer service is appropriate at any stage and levels of anxiety where I did not want to go else where shopping and went home. All in all a terrible experience and won't be returning to this store