I am creating a garden with my youth group and as part of that we ordered a shed from B&Q. After Realising that the delivery time was too late, I rang their call centre and cancelled the order. I was told that the order was cancelled and I could expect a refund in 3 to 5 working days. A week later, the shed turned up. I spoke to the delivery driver and asked him to take it back as the order had been cancelled, which he did. I again rang the call centre and they said that the order had not been cancelled and as such I couldn’t have my money back until it had been investigated. I have now been waiting over a month for my money back, I get constant emails telling me that B&Q are ‘escalating this’ and ‘looking into it’ but still no money. The really sad thing is that this refund was to pay for the next part of our garden and as such we have not been able to continue ☹️ Buyer beware!