Delivery yesterday due 11.30 to 1.30. Didn't arrive and no phone call. Rang store and spoke to a woman who couldn't understand what I was saying and I could not understand her due to her accent. Transferred to someone else in the bay who said to give it more time and refused to contact the delivery crew. Delivery then called me and he was incredibly rude, no apology and said Delivery would be 3pm. By this time I was not at home and he wanted me to go back home or get a neighbour to take delivery. I put phone down on him as he was disrespectful yet calling me Ma'am as if that made it OK. Tried calling store again a number of times and no reply now. Been told by customer service line that delivery would be sent out again today and then got a text a few hours later to say delivery would be in 3 days. Again no one had the courtesy to call me. Apparently the store manager will call me when it's been investigated but not available to talk to me at the time. This is the second time I have tried getting a delivery from B and Q and both times it has been a shambles and customer service atrocious.