Visited the Penrith B&Q today Monday1/7/24 and purchased outside table and chairs and ventilation unit. I first encountered Alisdair who promptly answered my enquiry and pointed me in the direction of a guy called Paul who assisted me and my wife with the large packages, and helped us with getting them into our car. Paul was brilliant from start to finish, even when we found out the box wouldn’t fit in the car, he unpacked the merchandise and packed it neatly, safely in our veichle. The customer service was excellent from start to finish, and a breath of fresh air in comparison to other outlets we visit. Well done Paul and Alisdair.