Awful customer support I bought a garden coffee set for £780 from B and Q online on 13th.June.They said the delivery date would be Friday 21st.June. The set never arrived. I contacted the customer care number they provided. It is a call centre in South Africa. Despite 6 further calls to South Africa over an 11 day period, and 3 visits to my local B and Q store, I still have not received a refund. I have told the local store manager that I was taking legal action and the manager has informed me today that the order is finally cancelled and that a refund will be processed soon. This has been a long and drawn out battle and I have found this whole experience stressful and extremely frustrating. The local store manager told me there was a problem with the B and Q SAP System and offered me a derisory £20 in compensation which I refused. I still await a refund. I will not shop at B and Q again and would advise anyone to reconsider before ordering anything online from B and Q. Their customer support is disjointed and not fit for purpose.