Terrible experience with a large online order for loft insulation and boards. Paid the £30 for a booked delivery slot and received the confirmation but it never arrived. I kept being promised it would arrive by 8pm, then next day. It still didn't arrive and I was then told a multitude of different reasons until i lost confidence and patience and asked for a full refund. The whole process was painful and I must have wasted over two hours on the phone to the useless customer service number (most of the time I was on hold.) Definitely never coming back.
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