Purchased outdoor steel seating in June 2023 and it had a 2 year manufacturers guarantee. In July this year unfortunately one of the single chairs failed and the screw which held the back rest up would not hold. So didn't think this would be a problem so I rang Customer Services on 3 occasions and got a different answer from each person and got put through to the Kingfisher Electrical department twice even though it is garden furniture. On the 2nd occasion the electrical appliances department put me through to the Executive Customer Care Team and the gentleman there was very helpful. After sending multiple pictures to this department the quality care team decided that it wasn't a failure of the chair, the Quality Care Team felt it was my fault that the chair had failed even though they haven't physically examined the chair despite offering on numerous occasions to take the chair to the local store for a physical inspection. Completely unsatisfactory and I have escalated the problem to the Furniture Ombudsman for resolution. All the best of luck if you purchase anything with a guarantee from B and Q and hopefully you won't have to contact their Customer Services as they are diabolical. If you have an issue you need to get put through to the Executive Customer Care Team who at least can help a bit :(