Worst refund experience of my entire life. My wife and I purchased a set of shelves from a B&Q "verified seller". The item never arrived but we received a notification that it had been delivered. The Parcelforce proof of delivery showed a picture of a completely different front door to ours. We reached out and sent a picture of our front door as proof of a mistake. We thought that would clear up any misunderstanding as it was a clear-cut case of courier's mistake. To our surprise, the "verified seller" was completely dismissive and said that Parcelforce say they'd delivered and that's that. We asked B&Q to step in but they would usually just refer the matter to the seller who in turn would dismiss it again. Every time we pleaded for their help a completely different person replied to our message, and they clearly never spent two minutes looking at the details of the issue. One person actually admitted that we were right and the seller should reimburse us but we never heard from that employee again. The ticket was closed in the end and we are now forced to apply for the help of the Financial Ombudsman Service to get justice. This is an absolute disgrace, I have never not received a refund for a lost parcel in this country or any other. I even got a refund from communist China - but not from blooming B&Q!!! Honestly friends, it's not worth your time. As much as I hate that other big online marketplace (you know which one I mean) for being a soulless corporation and evil in so many ways, at least they give you an immediate no-fuss refund. And now we're £110 out of pocket because we made the mistake of buying from B&Q. Never again.