An order was placed for bulk delivery and the 4 day window demanded by B and Q to make the delivery in was set up so someone was at home to drecieve. On the day of delivery they text saying they were unable to deliver because and I quote we did not ordeer the right size lorry apparently they over booked orders on that delivery vehicle. The failed delivery was advised by text requiring a no responce if thier suggested new date was not sitable. I responded with a no and within a few miniutes I was contacted by B and Q I ponted out that we had made ourselves available for the 4 day window and that failure to deliver would have a conciderable knock on effect. The responce was pretty much such is life and we don't come to your area on a date that works for you. So to be clear they charge for delivery and then fail to deliver and then pretty much say such is life. With the meriade of emails and out sourcing by B and Q made this both painful and unusually difficult to keep track. Concidering the delivery charge poor responce and poor customer service I would not use B and Q again and would definitly advise people to go else where if possible too painful process and tough luck customer care response.