I recently had a terrible experience with B&Q regarding a bathroom purchase and installation, and I feel compelled to warn others about the issues I encountered. Firstly, the installation, which was supposed to take place between the 14th and 25th of October, was abruptly cut short when our fitter was rescheduled for another job on the 23rd, leaving our bathroom incomplete. On top of that, I received two damaged baths, which caused even more delays. Due to the damaged products, I now have to wait at least another three weeks before any work can continue. This delay is extremely frustrating, especially since it stems from faulty products supplied by B&Q. Adding to the confusion, I was told that no replacement baths were available in-store, but I could clearly see two available online. This lack of communication and inconsistency has been beyond frustrating. To make matters worse, my home has now become a storage area for the incomplete bathroom, forcing me to take extra time off work. I also need to arrange care for my three dogs during the continued installation, adding more stress to an already chaotic situation. The team at the Derby store has been incredibly unhelpful and seems to think that this situation is acceptable. I was even told that other customers, including a teacher and someone who is going away, were being prioritized over my family. This response is completely unacceptable. I strongly advise anyone considering using B&Q for their bathroom installation to think twice. The lack of professionalism, damaged products, and poor customer service have caused nothing but stress and inconvenience.