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Cate
Please people, stay away. B&q sell next to nothing now. I made a huge mistake buying two £500 gift cards as I was moving to a renovation project home and thought it a good idea to put some money aside. The gift cards are cheap paper stock. I mean cheap. You cannot use these gift cards to buy anything online, as b&q now use verified sellers, and 90% of what’s online, is verified sellers. You are not warned of any of this when purchasing gift cards. The cards themselves as they are cheap paper, tore the pin on the back right off on TWO cards, so this is clearly a common problem. I now have two cards, with almost £700 of my money on there that I cannot use. B&q phone customer service was horrific. The guy was disinterested and dismissive and rude. Online customer services haven’t even gotten back to me. I tried explaining I was disabled and I needed to order online. Still nothing. Please don’t get ripped off like me. Try wickes or Homebase or travis Perkins. You will be far safer.
1 month ago
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B&Q has a 2.2 average rating from 2,543 reviews

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