READ BEFORE BUYING Purchased multiple flasks from B&Q website spending over £100, only for all 13 flasks to arrive smashed. When the box arrived it was completely squashed and misshaped. I opened the box to find it filled with glass from inside the flasks and all flasks were broken. I immediately contacted B&Q to be told that they wouldn’t help me and to contact their third party online retailer Direct 2 Public. Direct 2 Public would not speak to me and didn’t want to know and when reporting my issue back to B&Q I was given a case reference and then completely ignored. Despite numerous promises of a courier being sent to collect and a refund being allegedly arranged- nothing happened and I have continued to be ignored. The store would not accept me returning the products them as in their words “B&Q did not sell these items” DO NOT buy anything from B&Q online. They take no responsibility or accountability for products that they are selling and their third party agent is next to useless. Buyers beware don’t waste your time or money. I would have given 0 but this option wasn’t available! Shocking customer service