I was chasing for a month from money taken out of my account from a product ordered from B and Q. The seller-Coral that B and Q were advertising products for did not respond to my 4 messages via B and Q's "contact seller" button link on their website. I was then advised contact Royal Mail who claimed no responsibility and advised contact the seller. It’s disappointing how B and Q are advertising products from companies that take money for goods which are not received, the seller ignores messages/contact thereafter, and Royal Mail claims no responsibility. B and Q have responded 3 times with an automatic reply asking me to repeat my complaint in another application which i have repeated 3 times in new applications. B and Q then respond saying, sending multiple applications will push you to the back of the queue. Its been 4 months to date with no response to my complaint. B and Q had said that they do not have contact details of their Head of Complaints and refuse to escalate the complaint by just ignoring my messages. Absolutely terrible how customers are treated and messages ignored from such a company as B and Q. Is B and Q able to respond as i have now wrote on Trust Pilot and Resolver, which helps individual escalate complaint to companies. B and Q are not even responding to my numerous complaints via Resolver! order ref: 1043564886-A