Ordered a toilet seat online. Arrived with a torn box( had so obviously been opened and resealed with tape). The toilet seat cover was scratched, fixings missing, stains on the seat and inside of lid. Customer services useless. Told to return to store, which I did and was issued a refund. This toilet seat had so obviously been used and returned. I feel very angry that I had been sent an item that had been contaminated with people's body fluids, when I am so particular about cleanliness and avoiding anything that will be detrimental to my health. To say I am angry is an understatement! I intend speaking to environmental health about this company. Avoid at all costs. Wish I had read the reviews on here