I suggest all you guys out there who have a bad experience with B&Q email the CEO of B&Q Graham Bell which I did a few days ago. A month ago WE went into B&Q and saw the tiles we wanted, the 11 boxes we needed were physically in front of us and were booked for delivery. A delivery message arrived but there was an excuse for not delivering unavailable amazing as the stock was right in front of us. I personally believe the stock was given to another order. I contacted the customer service 3 times but they have not a clue what customer service is. The tiles we ordered are at other depots near reading but nobody has thought of taking those tiles to fulfil our Order I have had no communication from B&q So I am hoping the Ceo gets back to me.