I wish I had read these ratings first before I got B & Q to install a part kitchen. They are appalling. I agree with lots said on the 1 star reviews. THEY ARE IRRESPONSIBLE. THEIR BUSINESS STANDARDS ARE VERY POOR. They don't want to know about any problem's, once you have paid for the job & refuse to engage in any discussion re-money. You have to pay all up front .In my case I had to delay when my husband became ill which then meant I had to wait another 5 1/2 months .So it was 11 1/2 months after paying that I get the job done.--except that the sink unit door was the wrong one--that took a further 6 weeks to arrive. I had modified some of the work because of my husbands health but getting them to pay me the money back has been very difficult and stressful. I wrote all the costs down --it was obvious that I had overpaid by a huge amount--I sent a letter stating all this Recorded Delivery asked for a reply in 2 weeks--completely ignored. Up to that no one wanted to know when I said the final bill couldn't be right- most of the staff are (always different) so it was so difficult to communicate and receive any customer service whatsoever as no one deal's with the money at all. After a major tussle I have got £1214 .00 returned which is £200.00 less than I made it --never an apology or statement saying exactly what they are reimbursing.Their bills are lengthy ,pages not totaled (13 pages in last instance many things unidentifiable & very open to misuse & abuse as I realised when I made myself go through it that there were some things I had never had. .In comparison with a friends kitchen done by a reputable company the comparisons were remarkably in the other companies favour. Dont Use B & Q