I had rung up fortkinnard the day before to ask if they had a valve for mixertaps no body had much idea and i was travelling from Dunbar to fortkinnard so its 25 miles plus to get there,,, any way the plumber was going to be at B and q the next day his working hours where 9- 5 mine are 6 to 8 so l said l would be there first thing 7am not expecting the plumber to be there. l walked in and the lady at the desk was helpful and she called Jim on the tenoy l waited for him in the pluming isle for some time :/ and then eventually went looking for him!!! he was having a lough !!! with two other employees. Any way they didn't have the part but the plumber was not polite about it and said l wouldn't get one any where as he was a plumber l could get a plumber and he wont be able to get one so it was a hopeless task.. so l said what about macmerry plumbing centre no that wouldn't work... so l left the store drove to mcmerry where l walked out with one in the space of 3 minuets... well done Jim good product knowledge and excellent customer service,, :)