Hi I just wanted to warn anyone thinking of buy bulky furniture that needs delivery, from B & Q I ordered a clothing storage unit on 14th August 2017 , it contained 8 packages to be delivered by Parcel Force. I paid for everything on online 14-08-17 and delivery was booked for 21 Aug. Well only 5 packages delivered by Parcel Force I contacted B & Q about undelivered packages , apparently Parcel Force tried to deliver on 22-08-17 we'll forgive me for not realising 22 is the new 21. Delivery rearranged for 25th Aug delivery never arrived, called B & Q again on 26th Aug due to their unhelpful nature in taking responsibility for making sure the customer receives, customer excellence in all dealings with them, I cancelled my order and requested a full refund. Collection was arranged for 1st Sept can you guess what happened, you got it no refund and no collection was made . Called again refund should have taken no more than 5 working days. Was told they would get the remaining packages delivered and would arrange something and call me back , that was on 9th Sept still waiting and I have boxes of a unit blocking up my place. So please think carefully if you need to order furniture best to go with a company that, has their Own delivery team or at least uses a decent courier company. My next move will be to contact trading standards in regards to this shambolic non service. Beware KB