I ordered my new bathroom from B&Q and also had all internal doors replaced. Before sales service very good but downhill from there. My house is small, my neighbour let me use her bathroom so I kept well out of the way. The delivery was dreadful, delivery man, he got nasty threatened to call police and sue me because I have CCTV and in his words 'I was videoing him without his permission (yes I have a sign up so I comply with the law). I reported him to B&Q. The delivery of 10 doors and 1 bath was made into my lounge, the tiles, door handles etc were put in the outside shed which has no light in it. 9 out 10 doors delivered were wrong size, door handles for bathroom and toilet were round not lever type handles. The shower door had damage to the top, so had to have another one delivered. Now for the tiles: The Oscano pebble tiles looked to go together in the store with the feature Oscano split face tiles, but when they were put up they are brown and the split face tiles are grey. The only light they look reasonable in is when it's wet, miserable and very dull outside, other than that they look horrible. I have been to B&Q and they've said that since they're now fitted there's nothing they can do.