Unable to order fencing and decorative stones online so the order was taken on the phone. The assistant was very helpful and gave clear instructions about the delivery. I received the text the night before with a 2 hour window and the delivery driver rang to tell me he would arrive in the following 30 minutes. He arrived on time and it was a very tricky delivery as there were cars parked outside my house. The driver operated the hydraulic lift into my front garden with great care and skill. I was very impressed with his professionalism and the whole experience from ordering to delivery was excellent. I will have no hesitation in using B&Q again.