I bought a bathroom from B&Q Nelson. The sink was cracked and the unit was sub-standard. I went into the store with some photographs of it and spoke to Sophie and James, the manager. Their customer service was exceptional and James understood that it was a genuine complaint. He gave me great advice and directed me to a sink and unit of superior quality. He then said that I could have it for free because he knew I would have to get the first sink out and pay for the installation of the new one. I cannot thank him enough because we are on a tight budget. There was no arguing or haggling just great service. I will always use B&Q Nelson for all my DIY and gardening needs. They were more concerned about the disruption that had happened and did all they could to put it right. Thank you so much, it is refreshing to know that B&Q put their customers first before profit.