This afternoon I visited the Gt Yarmouth (Norfolk) store and had an unhelpful encounter with a lady while trying to purchase some tape for the ends of my new work tops . Not to be deterred my friend and I went to the kitchen department and met a young man called Daniel who was outstanding , he was polite helpful and courteous and immediately found what I was looking for ordered it . ( Having been told by the lady it was no longer available ) and arranged delivery to an alternate address all done with quiet efficiency and he even took us to the till with my receipt to pay . I didn't catch his last name but young man was an excellent example of good customer service