My wife and I visited the B&Q store in Tottenham Hale North London on Oct 12th to get some surplus floor tiles as the Leyon Mills store did not have the full amount we needed for a project starting Monday and as we do not live locally we were in dire need of getting everything in one go. As Leyton had advised there was stock in Tottenham we were surprised on arrival to find that none were on display which was a real cause for concern at 7:30 on a Saturday evening. Thankfully Alan a member of staff came to our aid and along with Helen who I believe is the store manager they could not have been more helpful firstly in calming us down then quietly and professionally sourcing the extra six box of tiles we required from storage and assisting us get them and several boxes of laminate flooring through checkout and to our vehicle. We sometimes see B&Q staff get a bad press so want to put the record straight in this instance as this was customer service as we used to know it and all done with a pleasant smile Thank you Alan and Helen for your understanding and patience and going the extra mile to ensure the customer gets what they want. First Class Service, P. Callan, Northamptonshire.