Two weeks ago we went to the store on Leyton Mills to get ideas to update a tired bathroom and met a young lady named Aurelie who spent time taking us through a planner of how the bathroom would work based a list of fixtures and fittings we had selected in store. We did not expect such attention to detail from a member of staff based on your average DIY store. Aurelie was very well informed and understood exactly what we were trying to achieve and willing to offer suggestions to two people obviously not used to doing projects of this nature. If B&Q want a template for how to train staff in how to provide the very best customer experience they need look no further than this young lady who made a stressful day a lot less complicated than we had. Thanks Aurelie.