Today at BQ Stafford. Went in looking for advice on deep scratch on a BQ LED electric fire . We approached a very nice lady from the show rooms section name Dav . Requesting advice on potential repair or if their was any damaged stock as parts replacement. The customer service here was outstanding beyond all our expectations we left with a potential solution but cannot express our profound gratitude to this lady in going that extra mile considering this was outside her work place. Outstanding customer service would like to request that a customer awards presentation given this lady within the BQ store