In the middle of the Christmas sale period, my shower packed up and needed replacing so I went on to the store website and quickly found a reasonably priced replacement. I placed my order and as the local store is only a short distance from home, I went straight down to collect. On arrival, the customer service assistant told me that my item wasn’t ready for collection. This turned out to be my error as the e receipt clearly said that the item would be ready an hour after the order was placed. As the store was so busy at the time, I was expecting to be told that I would have to come back later to collect, but instead the staff went out of their way to find my item. The friendly & helpful staff went above and beyond to make sure I left the store with a smile on my face.