A BIG THANK YOU, to ANNE MUSSELLE at B&Q Aintree Store,Liverpool, and A BIG THANK YOU to MELISSA at Head Office.(You have restored my faith in Human Kindness & Helpfulness). I Live in Staffordshire, and needed a Toffee coloured Worktop end cap for my kitchen to complete it, as this is a full b&q kitchen, and I was struggling to get one,having phoned 7 stores all with none left, (discontinued range),I eventually tracked one down at Aintree Store in Liverpool, I spoke to the showroom manager "Nicky" explained my situation, ie, "I just need one to finish my kitchen off", she did not seem very helpful at all, and with a couldn't care less attitude if I got this to finish my kitchen off or not. Therefore, in desperation,I rang Head Office,Customer Services to see if they could help me in any way, I spoke to a most helpful,most understanding Melissa, at Customer Services Head Office, she said to ring back to them as I would get this. I rang back,spoke to an amazing,helpful lady name Anne Musselle, who sent this out to me. Can't thank you enough Anne, (this arrived this morning and my husband has just fitted it,)this has now finished my kitchen off completely,(I just needed this extra one worktop end cap,as I had another unit put in,so needed this to match up to the rest of the b&q kitchen). I tried to order and pay on line for this but it wouldn't allow me as it was a discontinued range, and for me it would have been a 100 mile round trip from Staffordshire, to collect an item that was £1.60 Anne Musselle and Melissa (don't know Melissa's surname, but she was a lovely Scottish lady from Glasgow)have now restored my faith in people "trying to help you out in any way they can). So, Anne and Melissa,THANK YOU, THANK YOU, THANK YOU, I appreciate this very much,and my kitchen is now fully complete.Thanks again you lovely,helpful ladies. You were both amazing in my hour of need!!! Regards, Suzi Staffordshire