I ordered some small (but vital) items on 6th April for a job I'm doing (replacing gutters and downpipes on a customer's house). Got an email straight away telling me NOT to come to stire until notified etc. I know how to follow instructions so waited and got on with other things. Got email on 13th saying items ready. Wen to store today (15th) to collect. Lots of cars in carpark so parked alongside. B&Q worker came out and asked me when I placed order and did I get phone call saying they were ready. I was a bit surprised at this as I'd followed instructions and printed off the confirmation email ad brought photo ID. Anyway guy took my order number and said someone would come to my (numbered) bay with the goods. Girl came out with them after about 45 mins. Sorted. However in this time there were all sorts of a*******s coming up who obviously can't follow instructions and one **** was asking to speak to a manager as he couldn't get his stuff immediately. Follow the guidelines folks. It's not a normal time just now and this system will work if you let it