These are difficult times and I was expecting a stressful experience with my Click and Collect. I placed an order with B&Q and was informed by email that they would let me know when I could collect my order which they did. I arrived at the store and queued to give my order number. Waited a short amount of time to be called to collect my order (except for bark which customers collect themselves). Previous reviewed commented that walkie-talkies were not used by staff but as far as I could see this did not disrupt the service. The area where bark was stored was low in stock but quickly replenished by staff. Staff very pleasant and helpful. Very calm and organised. Queued for final check out which was quick and not at all stressful. Some customers were moaning about really silly things, e.g., couldn't find bedding plants, I was just grateful that most of the stuff I ordered was available and that staff were there to serve me, which they did very well. Thank you B&Q. I am very happy with the service you provided and very grateful that you are continuing to provide a service in these challenging times.