Just wanted to say how very satisfied I was with a telephone enquiry I made today to the Beeston Ring Road, Leeds B & Q store (Saturday 28 March 2015) when I spoke to Shafiq. He was very helpful as I was enquiring about an item I had been looking for, for some time. I had checked the B & Q website to see if this particular item was sold and all I could find was a pack of 12, costing £50. I only wanted to purchase 2 or 3 bottles of bio ethanol oil for a bio ethanol fire we had recently inherited when we just moved house. Shafiq managed to find me this product (which is not listed on the B & Q website). He had to put me on hold twice whilst he enquired for me - and gave me the Product Number. He told me to ring my local store and give them this number, just to make sure they had it in stock. It was very reasonably priced and worked out cheaper than having to buy 12 bottles for £50, so........... Thank you Shafiq. Jenny