Bought nearly £200 worth of tiles but was short of a few border tiles but was told not to worry just take the product code and order on line,great! Looked on line didn't recognise the code although it was printed on my bill so after a long search put other info in and said there was 25 in colchester store,which is 20 odd miles away,but needing to get the job done went there.Found a few broken ones so asked to speak to see if they could help me.young lady on the till rang through and said someone will come.waited 20 mins was getting fed up so asked a member of staff for help but he said couldn't do anything, so he asked if I would like to see a manager,when the manager came said there was nothing he could do about it. So wasted a lot of time I had already started tiling so had to continue,but will avoid shopping there again. OK to take your money but after that your on your own. Unhappy John Moody