Reading store: wanted to buy 3x sliding wardrobe doors & shelving system, trying to get somebody to take the order was nigh on impossible, passed from pillar to post & told to speak to any staff dressed in purple uniform as they were the customer liaison people. First couple we spoke to one said " i'm on my lunch break & just having a chat ask at the tills & they will put a call out " (on the shop floor I would assume you were working) The other one said she was kitchens not bedroom help & advised we go to the till. Went to the till, call was put out by the staff there & we were then ignored & still nobody arrived to help us spend the best part of £900. Eventually asked to see the manager who passed back the message he was busy & the till supervisor can deal with us. If he couldnt be arsed then I couldnt be bothered to spend my money at B&Q.........in fact I got the same items cheaper from Ironmongery direct. Am I surprised they are shutting 60 stores..........................No not at all !