I placed an order from B&Q on the 24th April. Some of the products were delivered we had wood that should have been delivered in 14 days. I have heard nothing so sent a message via their support site. I received no response. A week later I message again and get no response. I call their support line I sit through all of the diatribe to be disconnected I try another 3 times with the same response. I am by now bloody furious. We have a smallholding and have used B&Q lots for our DIY needs. I understand they are under pressure with the current situation but to not deliver and completely ignore customers and say the phone is only for urgent issues but then just disconnect people is infuriating. If I ever get through to them I will request a refund and never order from them again.