My husband checked the item he wanted was in stock at Meir Park as we knew we would have to queue to get in. Website said they had 2 in stock on aisle 74. We drove there and even though the queue was quite long we were in the store within about 10 - 15 mins. We looked around for aisle 74 and couldn't find anything after 69. We walked round the shop trying to find the item where we thought it might be. No joy. We asked a colleague by the door where aisle 74 was. He told us to ask at Click and Collect desk. Colleague on there didn't know and asked another colleague who directed us to the far end of the store by the trade entrance. Walked all the way back up and found the item we wanted out of reach on the very top shelf near the back. We asked a colleague if she could get the item for us and she told us to go and find another colleague who could get steps to reach the item. My husband walked nearly all the way back to the checkouts and asked yet another colleague if she could help. Her answer was she couldn't use the steps to get items high up for customers. He walked all the way back to the bottom end of the store again and told the colleague at the trade entrance the woman he'd asked couldn't help. We were just about to leave by the trade entrance when another colleague came in from outside and the first colleague asked her if she could get the airplane steps and get the item for us. Her answer was "I don't know where they are". End of story. My husband and I just walked out then. So we'd spent nearly an hour queuing, looking for aisle 74 and asking for help and ended up coming out the store without the item we went for. Why are they telling people on the website that the item they want is in stock yet when you get there the item is out of reach and no one is willing to assist in getting you that item. Not impressed at all. My husband came straight home and ordered the item from Amazon as obviously pointless trying to get it from B & Q.