My dad and I were looking at artificial grass however didn’t understand the measurements as they weren’t specified well on the label. We then asked a woman named Susan for some help regarding measurements. I politely asked her if she could come help and her first response was “I can’t cut anything for you”. I told her I understood considering the situation however I just needed her to look at measurements. She agreed however with a poor attitude and her entire demeanour was very poor. She then came up to my dad and I and claimed she had no idea regarding any of the measurements and then tells us “if you move out of the way then I will come look at the label”. She had no manners at all when asking us to move so we could respect social distancing whilst she looked at the label, and also was entirely rude to my dad when he asked simple questions. She also kept reiterating she was unable to cut any grass for us at the time despite us telling her several times we simply just wanted to know the correct measurements. I would have appreciated if instead of being rude and have poor manners, she asked another member of staff to help us instead. Very poor customer service. However, my dad and I have received consistently positive customer service every other visit, and especially from the paint department who voluntary advised us on what we should buy and what would help us to most.