One star is too good. Pathetic levels of service. Ordered 6 pieces of c16 timber via the website as it was advertised as delivery within 4 days. Waited a couple of weeks without receiving any notifications...I sent 4 emails to them asking where the order was and when it would be delivered...waited several days more...spoke to someone on the telephone from B and Q who said they would speak to Metsa, the company doing the fulfillment, and get back to me. Left it at that. Received a txt from B and Q 3 days later stating that the order is expected to be delivered on 25th June - A FULL 2 MONTHS AFTER ORDERING! Waited on the phone for half an hour to cancel and get a refund. Useless. Ordered online from Jewson and got the timber delivered the same day - for cheaper. Trade Point....trades can't wait 2 months for a bit of timber. I could build a house in 2 months!!