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Julie
Placed an order that I didn’t notice until later wasn’t due to come for 2 months in mid July. Decided to cancelled but no way of cancelling order online. Emailed customer service, 2 weeks later - no response. Tried to call. Directed to website then disconnected. Took my £667 pounds but no way of cancelling and no way of getting through. Disgusting lack of basic service
4 years ago
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B&Q has a 2.2 average rating from 2,570 reviews

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